Welcome to the Natal Fertility Clinic website (“the Website”).
By accessing and using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please refrain from using the Website.
These Terms apply to all visitors, users, and patients accessing the Website.
The content provided on this Website is for general informational purposes only and does not constitute medical advice.
All medical decisions should be made in consultation with a qualified healthcare professional.
While Natal Fertility Clinic strives to provide accurate and up-to-date information:
● No guarantees are made regarding the accuracy or completeness of content
● Information on treatments, procedures, and outcomes is general in nature
● Individual results may vary depending on each patient’s condition and treatment plan
Use of this Website does not establish a doctor–patient relationship.
You agree to use this Website only for lawful purposes. You may not:
● Attempt to gain unauthorised access to systems or data
● Transmit harmful, unlawful, or offensive material
● Copy, reproduce, or distribute content without written permission
All content, including text, images, and branding, remains the intellectual property of Natal Fertility Clinic.
● Website forms and communication channels are for enquiries only
● Submitting an enquiry does not guarantee an appointment
● A formal doctor–patient relationship is only established after consultation
For bookings or urgent matters, patients should contact the clinic directly.
6. Privacy and Data Protection
Natal Fertility Clinic respects your privacy and will handle personal information in accordance with applicable South African laws, including the Protection of Personal Information Act (POPIA).
Please refer to our Privacy Policy for more details on how your information is collected, stored, and used.
7. Online Store & Product Purchases
Natal Fertility Clinic may offer health and wellness products (including fertility supplements) for purchase via the Website.
All products are subject to availability and may be withdrawn or updated without notice.
Product descriptions are provided for informational purposes and are not a substitute for professional medical advice.
● All prices are listed in South African Rand (ZAR)
● Prices include VAT unless otherwise stated
● Natal Fertility Clinic reserves the right to change pricing at any time without prior notice
● The price charged will be the price displayed at the time of order confirmation
We accept secure online payments via approved third-party payment providers (e.g., credit/debit cards, EFT, or supported gateways).
By making a payment, you confirm that:
● You are authorised to use the selected payment method
● All payment details provided are accurate and complete
Natal Fertility Clinic does not store sensitive payment information.
● An order is only confirmed once payment has been successfully processed
● You will receive confirmation via email or WhatsApp (where applicable)
● Natal Fertility Clinic reserves the right to decline or cancel any order in cases of suspected fraud, pricing errors, or stock unavailability
● Delivery timelines are estimates and may vary depending on location and courier services
● Shipping costs (if applicable) will be displayed at checkout
● Natal Fertility Clinic is not responsible for delays caused by third-party couriers
Due to the nature of health-related products:
● Products may only be returned if they are unused, unopened, and in original packaging
● Returns must be requested within 7 days of delivery
● Refunds will be processed once the returned product has been inspected and approved
No returns or refunds will be accepted for:
● Opened or used products
● Products damaged due to misuse
● Change of mind (unless otherwise required by law)
If a product is defective or incorrect, Natal Fertility Clinic will arrange a replacement or refund in line with the Consumer Protection Act (CPA).
13. Medical Product Disclaimer
Products sold on this Website are intended to support general health and fertility wellness.
They are not intended to:
● Diagnose, treat, cure, or prevent any medical condition
● Replace professional medical advice or prescribed treatment
Patients are encouraged to consult with a healthcare professional before starting any supplement.
This Website may include links to third-party websites.
Natal Fertility Clinic is not responsible for the content, accuracy, or privacy practices of these external sites.
Natal Fertility Clinic shall not be liable for:
● Any loss or damage arising from the use of this Website
● Reliance on information provided on the Website
● Technical issues, interruptions, or inaccuracies
● Improper use of products or failure to follow medical advice
Use of the Website and products is at your own risk.
By using this Website or placing an order, you consent to receiving:
● Appointment or enquiry responses
● Order confirmations and delivery updates
● Relevant communication regarding services or purchases
You may opt out of marketing communications at any time.
Natal Fertility Clinic reserves the right to update or modify these Terms and Conditions at any time.
Changes will take effect upon publication on the Website.
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes shall be subject to the jurisdiction of South African courts.
If you have any questions regarding these Terms and Conditions, please contact:
Natal Fertility Clinic
Address: Suite 110, Ingenuity House, 325 Medigate Rd, Umhlanga, Durban, 4302
Call: 031 830 3040
Email: admin@natalfertility.com